1. Introduction
Clearwood Piano Atelier ("we", "us", "our") respects your privacy. This policy explains what data we collect, why we collect it, and how we handle it. By using our site, you agree to this policy.
Plain English: We collect only what we need to provide your courses. We never sell your data.
2. Data We Collect
- Account data: name, email, password (hashed)
- Transaction data: orders, SKUs, payment confirmations (via payment processor)
- Usage data: pages visited, product interest, device info (aggregated)
- Support messages: emails, contact form submissions
- Cookies and localStorage: preferences, theme, consent, cart, and fallows
3. How We Use Data
- Provide and improve courses and features
- Process purchases and deliver access
- Communicate updates, receipts, and support responses
- Detect abuse and maintain security
- Comply with legal obligations
4. Legal Bases
We process data on the basis of contract (to deliver purchases), legitimate interests (to improve services), and consent (for optional communications and cookies where required).
5. Sharing
We share data with service providers strictly as needed: payment processors, hosting, analytics, email delivery. These providers are bound by confidentiality and security obligations. We do not sell personal data.
6. Cookies & LocalStorage
We use cookies and localStorage to remember sign-in, theme, and cart/fallows preferences. You can change preferences in the cookie banner. Disabling certain cookies may limit site functionality.
7. Data Retention
We keep account and transaction data for as long as you maintain an account and as required by law. Support emails are retained for up to two years for context.
8. Your Rights
- Access and correction
- Deletion (erasure)
- Portability
- Objection and restriction
- Withdraw consent (where processing is based on consent)
To exercise rights, email [email protected]. We will verify requests and respond within applicable timeframes.
9. Security
We apply encryption in transit, access controls, least-privilege principles, and periodic reviews. No method is 100% secure, but we continuously improve safeguards.
10. International Transfers
Where data moves across borders, we rely on standard contractual clauses and equivalent safeguards.
11. Children
Our services are not directed to children under 13. If you believe a child has provided personal data, contact us for deletion.
12. Contact
Email: [email protected] • Phone: +1 (646) 809-2473
13. Changes
We may update this policy. Material changes will be announced on this page with a new effective date.